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  • Writer's pictureSchwalm Tech

Why Smart Companies Use Managed Services for IT

IT problems seem to arise at the most inopportune time — like 4:55 p.m. on Friday afternoon when everyone’s on their way out of the office. Trying to track down a tech who will not only take your call but also tend to the problem immediately is almost impossible. Unfortunately, your workflow can’t wait until Monday to get the issue fixed.

This is just one of the times when using managed services for your IT would make sense. Managed services involves proactively outsourcing your IT needs on a contract basis, rather than waiting for a problem to arise and trying to chase down a solution. Your managed services provider stays available to you whenever you need them.

Some businesses see managed services as a luxury. In reality, they’re a necessity. You will save time (as well as money) when you commit to using managed services for your IT needs. Here are our top reasons using managed services makes sense:

1. Convenience

Knowing who to call and how to connect with them eliminates a lot of organizational headaches. Everyone knows exactly how to get in touch with your managed services team — instead of having to Google endless pages of companies that may or may not be able to help you. Plus, whoever is in the office, whether it’s the CEO or an intern, will easily know who they can call.

2. Familiarity

Using a company you know you can trust removes a lot of frustration from IT issues. Using managed services breeds a level of familiarity. You have seen the work the team has done before, and you know they can resolve your issues.

Plus, with managed services, the team hits the ground running. They are familiar with your past challenges and know your equipment. This equates to faster and more effective service.

3. Quality

Equipment and networks that receive the proper attention will last longer than those you only notice when something goes wrong. Managed services provide regular updates and review to all aspects of your IT operation. The team will catch small issues before they become big problems. This preventative approach costs way less than it does to pay for emergency services after hours when a problem surfaces.

4. Better Technology

The better your technology, the more efficiently your office will function. Many business owners don’t know much about equipment. They don’t understand how often they should get it replaced or upgraded. Managed services offers an opportunity to learn more about what’s available and where you could benefit from getting new technology — as well as where you don’t need it. Here are just a few things you might get from your managed services provider:

>>> Backup services

>>> Remote monitoring and management (RMM)

>>> Cloud computing

>>> Disaster recovery

5. Security

Nowadays, staying secure is one of the primary goals of any business. We’ve all read too many horror stories about data breaches that cause data loss, locked files, and completely  understandable backlash among customers. Managed services can address your security and compliance concerns and ensure you keep your data protected.

In our opinion, getting managed services is the best way to safeguard your company proactively. Once you use it, you will wonder how you ever survived without it.


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